Support & Contact

Common questions

I paid for Guardian Mode but features are locked

Open the App → Settings → Subscriptions → Restore Purchases. Make sure you are signed in with the same Apple ID used for the purchase. If it still fails, email us your Apple receipt.

How do I bind with my child / my parent?

Either side can start: generate a 6-digit binding code in the App and enter it on the other device. Each account can hold exactly one active binding; unbinding frees both sides immediately.

I am not receiving push notifications

Check iOS Settings → Notifications → StudySafeLink, then in-app Settings → Notifications (category mutes) and Quiet Hours — during quiet hours notifications are bundled into a morning summary instead of being delivered instantly.

A number on this website looks wrong

All figures come from official publishers and may be revised by them after initial release. If you believe a page is stale or wrong, email us the university name and we will re-check against the source within two business days.

How do I delete my account?

In the App: Settings → Account → Delete Account. There is a 30-day grace period during which logging back in cancels the deletion; afterwards all personal data is permanently erased.